At this point, there are so many people there it is hard to move because of the lag, so a GM shows up. As you can see from the screenshot, it is GM Mottfen. He begins to sleep and silence the people in the center of Shattrath. However, because of extreme lag, it is hard to leave this area, so many people are wrongfully silenced and frozen.

After a short while, people began to be kicked offline with little to no warning whatsoever. Usually when you encounter a GM, they give you their little song and dance. Usually they give you an explanation, or tell you to check your email for the reason. Hell, sometimes they might even do their job and use alternative measures to move crowds out of areas.

As more and more people started talking about how their friends were being banned with no reasoning or even a email to say how long - I grew worried. I decided to investigate through some very reliable sources that have insider information on the Blizzard GM staff. Apparently, there are usually "Shift Leads" that are on duty to manage what goes on. Through my source I was told:

"The Shift Lead is currently on vacation. If he found out people were being banned for no reason Jon could get fired. You're supposed to provide an explanation to the customer at the very least. The best way to remove a crowd would be to mass teleport them away. Another way would be to knock them back from the portals or better yet, build a wall using a box to close off the portals for now. Such hasty banning just shows how inept they are to dealing with a easily resolved situation."

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